Withdrawal & refund policy

Consumers have a fourteen-day right of withdrawal when concluding a distance contract. A distance contract exists if the contract is concluded using only remote communication means - in particular by letter, telephone, e-mail or fax - or via the Internet (e.g. via our online shop).

The right of revocation is granted to you in accordance with the following revocation instructions:

1.1. Information on the existence of the right of withdrawal:

You have the right to cancel this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the day on which you or a third party authorized by you, who is not a carrier, have taken possession of the goods. In the case of a contract for several goods which you have ordered within the scope of a uniform order and which are delivered separately, the withdrawal period shall be fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the last goods.

In order to exercise your right of withdrawal, you must contact us:

Schwanthaler Strasse 12,
80336 Munich,

Tel: +49 (0) 89-693100496,
Fax: +49 (0) 89-632030801

Email: info@ ecotube-home.com

by means of a clear declaration (e.g. a letter sent by post, by fax or e-mail), of your decision to withdraw from this contract. You can do so under point II. 1.4 use a pre-formulated model withdrawal form, but this is not required. In order to safeguard the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

1.2. Consequences of the revocation:

If you effectively withdraw from this contract, we shall have to reimburse you all payments received from you, including delivery costs (except for the additional costs resulting from choosing a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the date on which we received the notification of your withdrawal of this contract. We will use the same means of payment as you used in the original transaction for this repayment, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You only have to pay for a possible loss of value of the goods if this loss of value is due to a handling with you which is not necessary for checking the quality, properties and functioning of the goods. The collection of the goods by us or at our expense is only due if this has been agreed separately or - in accordance with the legal regulations - if this cannot be returned by mail.

1.3. Special notes/exclusion of the right of withdrawal:

When using or using other services, your right of revocation shall lapse prematurely if the contract is completely fulfilled by both parties at your express request or if we have provided our contractual service before you have exercised your right of revocation.

The right of withdrawal does not exist, however, in particular with contracts

for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

The right of revocation also expires prematurely in the case of contracts

for the supply of goods where, after delivery, they have been inseparably mixed with other goods by virtue of their nature;

1.4 Sample formulation for exercising the right of withdrawal for consumers

I/we hereby revoke (please delete as appropriate)

I/we (please delete as appropriate)

on (Please insert date)


Schwanthaler Strasse 12,
80336 Munich

concluded contract for the purchase of the following goods (Please add), received on (Please add),

Order/invoice number (please add if available);

Name and address of the consumer(s) (Please add)

The refund of the payment should be made to the following account:

account holder (please add name, first name);

Account No: (Please add);

IBAN (Please add)

BLZ / BIC (Please add)

Place, date Signature of the consumer(s) (Please complete each)